Volunteers will provide a Telephone Call for people in the community settings including own homes and care homes.
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To provide regular telephone calls to patients identified in the community, thereby reducing feelings of isolation and loneliness.
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You will engage in conversation, providing company and a friendly voice to someone who may be isolated and lonely.
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To reassure anxious client or relatives and help answer general (non-clinical) queries.
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Assist Clients in ensuring that suggestion / comments reach the appropriate staff / manager
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Signpost to other services or contact Person Centred Care Team for support
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To gather and share patient, relative and carer stories
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To always adhere to the buddy systems in place for volunteer safety and wellbeing.
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To report any concerns to Team member via email or telephone.
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To make sure that telephone number is withheld for all calls.
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To complete Summary Sheet after each call and submit to Coordinator.